Reference

Open macan123 Legal terms before access

macan123 sets out Legal access rules, account duties and data choices before you enter the lobby, with clear references to wallet records and account security.

Access depends on local lawAccount details stay reviewableWallet records remain traceableContact paths are shown clearly
macan123 Open macan123 Legal terms before access
LEGAL CONTACT ROUTES

Contact us about Legal account questions

A clear contact path matters when you need a Legal answer about account access, identity details or a wallet record. We ask you to include the account reference, the affected payment rail and the question you want resolved. Where local law permits, our account support route can also explain which policy wording applies to your location.

Team online

Account access

Use the contact path shown inside your account when a phone verification step or access decision needs clarification. Include your registered phone details so we can locate the relevant Legal record.

Wallet records

For DANA, OVO, GoPay or QRIS questions, keep the payment receipt and reference visible in your cashier history. We can compare that record with the account details attached to your request.

Policy requests

Ask us to explain a Legal clause or request a correction through the account contact route. State whether your request concerns access, personal data, cookies or payment-record handling.

DATA HANDLING

Check how Legal data requests work

We handle Legal questions through the account details and records needed to identify the request accurately. Our process covers account security, cookies, payment references and retention choices rather than collecting unrelated details.

Account data

We use the details connected with your account to confirm ownership, manage phone verification and respond to Legal requests. Please keep your registered contact details current so our records remain useful.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us trace a wallet question. We compare the receipt reference with your account record before explaining the status.

Cookies

Cookies can support account continuity and security checks on your device. You can review your browser controls, while some account functions may require relevant cookies to remain available.

Account security

We may request phone verification before account access and use account details to identify unusual access requests. Never share your password or verification code through an unverified contact path.

Record retention

We retain account and payment records for the period needed to address Legal, security and transaction questions. The applicable period can depend on local law and the type of record involved.

Change requests

To correct account data or ask how it is handled, send the request through your account contact route. Tell us which field or record needs attention and why it appears incorrect.

Find Legal answers before opening account

These Legal answers cover the questions we expect from Indonesian account applicants before they submit details or connect a wallet. If your situation is different, use the account contact route and include the relevant policy point, payment reference or access message.

Legal covers access conditions, account duties, data handling, cookies, payment records, security checks and contact rights. It explains how these matters apply to your account where local law permits.

Access depends on local law and your eligibility under the applicable rules. Check the Legal wording for your location before opening an account, then complete the requested phone verification step.

Phone verification helps us connect account access with the details you submitted and reduce mistaken ownership claims. We may request it before access, especially when an account or payment record needs checking.

We use DANA and QRIS references to match a payment question with the correct account record. Keep your receipt or reference available if you ask us to explain a wallet status.

Yes, send a correction request through the account contact route and identify the field that needs changing. We may ask for details that confirm ownership before updating the Legal record.

Cookies may support account continuity and security checks when you access macan123 through a browser. Your browser controls them, although disabling relevant cookies can affect account access functions.

Use the contact path shown in your account and describe the dispute, affected record and requested outcome. Include a payment reference when relevant, and we will explain the applicable Legal process.