Reference

macan123 Terms & Conditions for Your Account

macan123 Terms & Conditions set out how you open, use and close an account, including wallet checks for DANA, OVO, GoPay and QRIS.

Account stepsWallet checksLocal-law accessPolicy contacts

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Open the Terms Before Using Wallets

macan123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions explain the agreement between you and us, the account details you must keep accurate, and the checks we may complete before account access or a withdrawal. They also describe how DANA, OVO, GoPay and QRIS references are handled when you select a

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payment route, while bank transfer and virtual account instructions remain subject to the details shown at the time. You must use an account that belongs to you and follow the steps shown in the account area. Access depends on local law, so we may restrict availability
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when local rules require it. The same terms apply whether you reach the lobby through a mobile browser in Jakarta or another supported Indonesian location. Read the current wording before opening an account; continued use after a published change means you accept the revised terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Switch to Support When Terms Need Clarifying

A clear contact path helps when a clause affects your account or wallet status. Start with our support chat and include the account phone number, the relevant transaction reference and the Terms & Conditions section you are asking about. For payment questions, keep your DANA, OVO, GoPay or QRIS receipt available. We can explain the process without changing a rule outside the published terms.

Team online

Account access

Use support chat when your phone verification or login step does not match the account conditions. Share the registered phone number and we will direct you to the applicable policy section.

Wallet status

For DANA, OVO, GoPay or QRIS questions, send the payment reference and receipt through support chat. We use those details to identify the relevant wallet condition and status.

Policy request

Ask us to clarify a Terms & Conditions clause by naming the section and question. We will explain the wording and record a change request when the matter concerns your account details.

ACCOUNT SAFEGUARDS

Browse How We Apply These Conditions

The policy covers more than wallet use: it also sets expectations for account security, stored records and requests to change your details.

Data handling

We use account details, verification records and transaction references for the purposes described in our Terms & Conditions. Your phone verification step helps us connect activity with the correct account.

Cookie choices

Cookies can support sign-in continuity and policy access across a mobile browser. Our conditions explain their role, while your browser settings provide the practical way to remove or restrict them.

Account security

You must protect your login details and tell us when access appears unusual. We may pause an account check while confirming ownership, including the registered phone and payment reference.

Record retention

Terms & Conditions describe how long account, verification and transaction records may be kept for service, dispute and legal purposes. Retention can differ when local law requires a longer period.

Change requests

To request a correction, contact support chat with the registered phone number and the exact detail to change. We may ask for an account check before updating personal or wallet records.

Policy contact

Questions about interpretation, access or a revised clause belong with our support route. Include the section name and account reference so we can answer the specific Terms & Conditions point.

Check Terms Before Opening Your Account

These answers address the policy searches we hear most often from Indonesian account holders. If your situation is different, send the relevant clause and account reference through support chat so we can address the exact Terms & Conditions question.

They cover account opening, phone verification, acceptable account use, wallet and withdrawal checks, policy changes, data handling, account closure and the route for raising a question with us.

Yes. Access depends on local law. You should use the service only where local law permits, and we may restrict an account or feature when a local rule requires that result.

Phone verification connects the account to the correct person and supports account security. The Terms & Conditions require accurate details, and a verification check may be needed before certain account actions.

Those payment names may appear as available routes, subject to the conditions and status shown in your account. Use a wallet or bank route belonging to you and retain the payment receipt.

The same Terms & Conditions apply on both device paths. Sign in through the browser, check the current policy wording and contact support chat if your account or verification status looks different.

Send support chat your registered phone number, the detail needing correction and the reason for the request. We may complete an ownership check before changing personal or wallet-related records.

Name the changed section and include your account reference in support chat. We can explain the practical effect, identify the date shown for the revision and tell you what step applies next.

macan123 Terms & Conditions for Your Account

Switch to Support When Terms Need Clarifying

Account access

Wallet status

Policy request

Browse How We Apply These Conditions

Data handling

Cookie choices

Account security

Record retention

Change requests

Policy contact

Check Terms Before Opening Your Account

01 What do the macan123 Terms & Conditions cover?

02 Does access under macan123 Terms & Conditions depend on location?

03 Why does macan123 ask for phone verification?

04 Can I use DANA, OVO, GoPay or QRIS under these terms?

05 What happens if I move from mobile to a computer browser?

06 How do I request a change to my account details?

07 How can I ask about a changed Terms & Conditions clause?

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